Frequently asked questions
Customer service

Frequently asked questions

We answer your questions about covers, shipping, sizing and returns.

Our covers

We have 1- and 2-piece stretch covers that fit your sofa, wingback or recliner armchair, chaise longue and chair with or without a backrest. Also practical sofa throws, elegant bow covers and versatile multi-purpose foulards. If you have a sofa bed, a corner sofa or an Ikea model, we have specific covers too.

And to complete the look, we offer fabric by the metre in every model. See it all in our catalogue.

No. The covers in our catalogue are made in standard sizes (1, 2, 3 and 4 seaters, chaise longue, armchair…), with a pattern of our own for each type of sofa and a stretch fabric that fits the vast majority of models on the market.

If you are unsure about the measurements, use our Size assistant or write to us and we will advise you.

Yes. We are manufacturers: we make our covers in our own workshop in Ontinyent (Valencia), with over 30 years' experience in textiles and top-quality materials. You can visit our workshop.

Not every cover suits every sofa. It is very important to consider both the measurements and the shape of your sofa when choosing.

That is why, before ordering, we recommend using our Size assistant: choose the type of furniture (sofa, chaise longue, armchair, chair…), send us the measurements and a photo, and we will recommend the cover that fits best. You can also read the guide How to choose a sofa cover.

Your order

Once you know which cover you need, select the model, size and colour, add it to the cart and enter your shipping details. You do not need to create an account to buy. Then choose the shipping and payment method and confirm the order.

Step by step on Help with your purchase.

It depends on whether the cover is in stock:

  • If it is in stock, we prepare it and you receive it within 24 to 48 hours.
  • If it is not in stock, we make it in our workshop and ship it within about ten working days.

On the day we dispatch your order we notify you by email (and by SMS if you give us your mobile).

For mainland Spain and the Balearics you can choose between two options, and shipping is free over €100 with either of them:

  • Nacex — home delivery: €5.95 (24-48 h).
  • InPost — pickup point: €4.20 (2 to 3 days).

We do not ship to the Canary Islands, Ceuta or Melilla. For the rest of Europe the price depends on the country and you will see it before paying.

All prices include VAT. More details on Shipping and delivery.

Yes. You will receive an email at every stage of the order and, on the day it leaves our workshop, we send you the tracking number so you can check the status at any time.

Payment and security

You have several payment methods: credit or debit card, PayPal, Klarna and bank transfer.

Buying is completely safe: we use an SSL certificate and a secure payment gateway, so your data is protected at all times and we never see your card details. Full information on Payment and security.

Exchanges and returns

Of course. You have fourteen calendar days from receiving your order to request an exchange or return.

Exceptions: made-to-measure covers, fabric by the metre and used or damaged products cannot be exchanged or returned.

Refunds are issued less the return shipping costs, which are paid by the customer. See Exchanges and returns.

Email us at contacto@fundasdesofa.com quoting your order number and we will reply with the procedure. If it is an exchange, tell us which item you want instead (and if you are not sure, ask us for advice).

Washing and care

All our covers are machine washable, following certain instructions. On each product page you will find washing tips to extend the life of your cover, and on Washing and care you will find the meaning of every label symbol.

Other questions

We do not have a physical shop: all the group's stores are online, so you can order comfortably from home or anywhere else. If you need advice, contact us at contacto@fundasdesofa.com or on +34 960 707 757, Monday to Friday from 9:00 to 15:00.

Yes, you can sell any of our products. We offer special trade prices. Get in touch and we will inform you with no obligation.

We treat your data with the utmost confidentiality and solely to manage your order. You can see the details in our privacy policy.