Terms of service

Terms of service

In compliance with the provisions of Organic Law 15/1999 of 13 December, these terms and conditions, which set out the General Terms of Contract (hereinafter “the General Terms”), apply to the sale of all products and services supplied through the website fundasdesofa.com.

Therefore, the user's use of the services of the website fundasdesofa.com implies, in all cases, the user's acceptance of the General Terms of Contract in the version published by the company Domainet 2008, S.L., as owner of the website fundasdesofa.com, at the very moment the user places the purchase order. It is therefore advisable that the user read the General Terms carefully before making a purchase.

Domainet reserves the right to modify the contractual offer made up of these general terms and the list of products and prices at any time, although such modifications will not apply to purchases already made by the user.

I.- Identification and activity of fundasdesofa.com

fundasdesofa.com is owned by Domainet 2008, S.L., a Spanish company engaged in the sale of textile products over the Internet, with registered office in Ontinyent (Valencia), C/ Madeixes 6, and tax number B-98.428.550. Commercial Register of Valencia, Volume 9449, Folio 220, Sheet V-147836, Entry 1.

II.- How to make a purchase

The user must add to the shopping basket the items they wish to buy and send the order form electronically in accordance with the model provided, once they have read and accepted the General Terms. The contract shall be deemed to have been entered into at Domainet's registered office.

Users will be able to identify and correct errors when entering their details; the order summary will appear and, if everything is correct, the user presses “Place order”; otherwise the user goes back and corrects the errors.

III.- Prices

The applicable prices are those shown on fundasdesofa.com on the date of the order. For shipments outside the European Union, import taxes and duties are not included in the product price.

The prices shown for each product DO include Value Added Tax (VAT).

IV.- Delivery area

We ship orders to mainland Spain and the Balearics, as well as to the European Union and other countries. The available destinations and their delivery times are shown in Shipping and delivery.

V.- Amount of the shipping costs

Shipping costs depend on the destination and on the delivery option chosen. The exact amount is shown during checkout, before the order is confirmed, and the current rates for each destination are shown in Shipping and delivery. All amounts include VAT.

VI.- Payment method

All purchases may be made with a VISA, VISA ELECTRON, SERVIRED, RED 6000, EUROCARD or MASTER CARD card. PayPal and Klarna are also offered as payment methods. Another payment method is the traditional bank transfer, for those who do not want to give up a method as reliable as the others.

Domainet never imposes advance payment, and therefore the use of a credit card, which entails an automatic charge, is left to the user's choice.

In addition, if the purchase has been confirmed, the user may contact Domainet by email and provide the following details in order to cancel the order:

  • Name of the person who placed the order
  • Date of the order
  • Email of the user who placed the order
  • Order number

The order will be cancelled as soon as the message is received, provided the order has not already been dispatched.

VII.- Obligations of the Seller

As indicated above, orders will be sent by express parcel service (Nacex) or collection at a pickup point (InPost), and will arrive at the private customer's address indicated by the user within approximately three to five days from the moment the order has been confirmed, provided the products are marked as "immediately available". Where they are not marked as "immediately available", the delivery times can be consulted.

The order shall be deemed confirmed once the user has sent Domainet the aforementioned order form electronically (and Domainet has confirmed it by email), providing written evidence of the contract entered into before the order is received at the address.

VIII.- Delivery

Delivery will be made to the address indicated, which may differ from the user's home address, and may be sent to their place of work or even to a third party to whom a gift is intended. In all cases, the buyer or the person to whom the product is addressed must be identified by means of an official identity document and must sign the delivery note or invoice.

IX.- Returns

The buyer has a period of 14 calendar days from receipt of the order to withdraw from the contract. Every return, whatever its cause, must be made in its original packaging and condition.

If the product is returned in good condition but its presentation is damaged (bag, film, cardboard, etc.) and it therefore cannot be put back on sale, the product will be subject to a depreciation of its value.

In the case of products that can be immediately reproduced or copied, returns will only be accepted if the seal is intact.

If the customer receives a product in poor condition, it will be exchanged for a product with the same characteristics in perfect condition. The carrier will collect the defective product and deliver the new one at no cost to the customer. Please note that all our covers have been inspected; if when fitting your cover you find it is too small, it is very important not to force it, since exchanges or returns of covers torn through being forced will not be accepted.

The procedure for requesting a return is as follows:

  • Send the item to Domainet by registered post.
  • Send the following information to the email address contacto@fundasdesofa.com:
  • Name and email address through which the purchase was made.
  • Order number and date.
  • Name and value of the products purchased.
  • Place and time for collection of the product you wish to return.
  • Method and details for the refund of the money. In the case of a bank transfer, you must provide the twenty (20) digit account number to which the refund is to be made.
  • Once the email has been received, the details indicated above will be processed and the amount will be refunded by bank transfer or credited to your credit card, depending on the method chosen for the refund. This refund will be made after the defective product has been collected and checked.
  • If the product is in good condition, the buyer will bear the shipping costs. A copy of the invoice must be enclosed with the product, with a note stating "Return of defective product" for defective products and "Return of product in good condition" for products in good condition.

X.- Security and Confidentiality

fundasdesofa.com guarantees the security and confidentiality of its communications with the user.

All payment transactions are carried out through a secure server based on the 128-bit SSL standard, which guarantees the security and confidentiality of the data.

XI.- Electronic document

The electronic document in which the contract is formalised will be filed at Domainet's registered office and will be accessible to customers on request by sending an email to contacto@fundasdesofa.com

XII.- Warranty

fundasdesofa.com guarantees its products, on the terms legally established, for a period of 2 years from the date of delivery. It should be noted, however, that the law on the guarantee of goods included in the Consolidated Text of the General Law for the Defence of Consumers and Users and other Complementary Laws states that "The Law applies both to durable goods and to perishable or food products, although in this case the very nature of the good limits or modulates its application".

Defects caused by negligence or improper use or handling are excluded from the warranty, as are materials subject to wear through normal use.

Where a warranty claim is justified, the item will be repaired, replaced, reduced in price or refunded, on the terms legally established.

The warranty will be void in the following cases:

  • *If the purchase invoice is modified, altered or replaced.
  • *If the product under warranty is tampered with or repaired.
  • *If the purchase invoice is missing.

To make use of the warranty, the purchase invoice must be presented.

The user has a period of two months from becoming aware of the lack of conformity of the product in which to notify the seller.

XIII.- Languages in which the contract may be formalised

The contract may be formalised in any of the languages available on the website: Spanish, English, French, German, Italian, Portuguese and Polish. The language of the contract will be the one in which you placed your order.

XIV.- Product photographs and images

The photographs and images shown may differ from the actual product in terms of colour tone, since different factors such as monitor or screen resolution, as well as brightness, contrast or even viewing angle, can alter colour shades. Nevertheless, we make every possible effort to show the product in the most realistic colour on a perfectly calibrated screen.

XV.- Applicable law and dispute resolution

These General Terms are governed by Spanish law.

If you are a consumer, you may bring proceedings before the courts of your country of residence and may only be sued there, in accordance with Regulation (EU) 1215/2012. In all other cases, the parties submit to the courts of the registered office of Domainet 2008, S.L.

XVI.- Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquires physical possession of the goods.

To exercise the right of withdrawal you must inform us of your decision by an unequivocal statement (for example, a letter sent by post or an email). You may use the model form below, although its use is not obligatory.

Effects of withdrawal: we will reimburse all payments received, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back.

Exceptions: under Article 103 of the Spanish Consolidated Text of the General Law for the Defence of Consumers and Users, there is no right of withdrawal for goods made to your specifications or clearly personalised. This is the case for made-to-measure covers and fabric cut to order.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To Domainet 2008, S.L., C/ Madeixes 6, 46870 Ontinyent (Valencia), España, contacto@fundasdesofa.com, +34 960 707 757:

  • I hereby give notice that I withdraw from my contract of sale of the following goods: ______________________
  • Order no.: ______________ · Received on: ______________
  • Name of consumer: ______________________
  • Address of consumer: ______________________
  • Signature (only if this form is notified on paper): ______________________
  • Date: ______________

Online dispute resolution

The European Commission provides consumers with an online dispute resolution platform, available at https://ec.europa.eu/consumers/odr.