Purchase guide

Purchase guide

A. How to place your order: steps of the purchase process
1. Choose your cover
2. Enter your delivery details
3. Select the shipping option and the payment method
4. Confirm the order


B. Your order is placed: making your cover
Order stages: pending, approved, being made and shipped
How long it takes to make
How we ship your order


C. Receiving the order: your cover at home
Caring for your cover
Invoice for your order
Satisfaction guarantee: exchanges and returns

A. HOW TO PLACE YOUR ORDER

You can order online in just 4 simple steps:

1. Choose your cover:

Depending on what your sofa is like, one cover will suit it better than another. Our aim is for you to get it right and take home the cover that best fits your needs. That is why we offer our size assistant, a handy tool for sending us the measurements and a photo of your sofa, chaise longue or armchair so we can recommend the cover that will fit best — quick and easy!

Once you are clear about the model, go to the product page and click "Add to cart". Make sure you have chosen the colour you want and the size you need (the description has all the information on sizes, fabric composition, etc.).

Once added, a confirmation window will appear with the selected product and you can carry on shopping or go to checkout to complete the order. If you select "Go to checkout" you will see a summary of your selection and can start the purchase.


2. Enter your delivery details:

We have streamlined the buying process as much as possible, which is why we only ask for the details needed to process your order as quickly and comfortably as possible.

You do not need to create an account to buy at Fundasdesofa.com, just fill in the details the carriers need to bring you your order.

Once the delivery information is complete, click "Continue" and you will see a summary of the address where you want to receive your purchase; if everything is correct you only have to confirm the details. If you want to tell us anything about your order, you can do so in the space below the address.

3. Select the shipping option and the payment method:

Now for the shipping options. In mainland Spain, the Balearics and Portugal you can choose whichever suits you best:

  • Nacex — home delivery (€5.95): the national leader in express parcels, delivering in 24-48 h. Our long experience in online sales tells us this is the option that treats our customers best and delivers fastest.
  • InPost — pickup point (€4.20): collect your order whenever it suits you at the InPost point you choose, available in 2 to 3 days.

With either of the two, shipping is free from €100. You will find the details for every zone in Shipping and delivery.

In the next step you will choose the payment method you prefer from those available:

  • Credit or debit card
  • PayPal
  • Klarna
  • Bank transfer

4. Confirm the order:

Once you have chosen the payment method, all you have to do is click "Confirm my order" and that is it — we get to work preparing your order!

B. MAKING YOUR COVER

Your order goes through several stages from the moment you confirm it on the site until a cover made exclusively for you arrives at your home. You will receive an email at each stage so you always know the status of your order:

  • Awaiting payment by bank transfer: the first stage of the order, before the payment has been verified.
  • Payment accepted: once the payment is verified, the order is approved and goes into production.
  • Being prepared: our workshop makes a top-quality cover for you.
  • Shipped: we tell you on the day of dispatch so you know when you will receive it.
  • Delivered: order delivered to the shipping address given.

Will my cover take long to arrive?

We know you want to enjoy your cover as soon as possible and we will work to make that happen. If the cover you have chosen is in stock, we prepare it and you receive it within 24 to 48 hours. If it is not in stock, we make it in our workshop and ship it within about ten working days. We have so many models, sizes and colours in the catalogue that many covers are made to order.

How do we ship your order?

Your order is shipped by Nacex to the delivery address you have given us, or to the InPost point you have chosen. The usual time is one working day throughout mainland Spain. If you would rather it be delivered in the morning, in the afternoon or that they call you first, say so when you place your order. If even so they cannot reach you, let us know and we will arrange a new delivery.

C. YOUR COVER AT HOME

So you can enjoy it for a long time, please follow the care instructions for your cover. Look for the symbols on the label and check their meaning at this link. That way you will make your cover last as long as possible.

Do you need an invoice for your order? You can easily download it from your account. If you prefer, call us or send us an email requesting it with your order number, and we will send it to your email within 24 hours.

Our main aim is for you to be happy with your purchase: from the design of the product to its arrival at your home, all our work is aimed at meeting your expectations and needs. Even so, if you are not satisfied with your order, you have 14 calendar days for exchanges or returns and we refund your money, minus the shipping costs.

We hope this guide has been helpful. If you have any other questions, we will be delighted to help at contacto@fundasdesofa.com and on +34 960 707 757, Monday to Friday from 9:00 to 15:00.

Thank you for your visit!